Cutan® Gentle Wash

Returns & Refund Policy

 

Our Returns Policy does not affect your statutory rights. To the extent that any provision in

Our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the

Particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you 14 days to

Return or exchange an item bought online with a valid receipt. If 14 days have gone by since

Your purchase, we cannot offer you a refund or exchange.

 

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That

Means your item must be unused and in the same condition that you received it. The item must

Be in the original packaging and returned with any accessories, labels and “free gifts” or bonus

Items.

 

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not

Send your purchase back to the manufacturer.

Refunds (if applicable)

 

Once your returned item is received and inspected, we will send you an email to notify you that

We have received your returned item. We will also notify you of the approval or rejection of your

Refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be

Applied to your credit card or original method of payment, within 14 calendar days. If you paid

For standard delivery of the goods, the cost of standard delivery will also be refunded.

 

There are certain situations where only partial refunds are granted (if applicable):

 Books or other paper products with obvious signs of use;

 any item not in its original condition, which is damaged or missing parts for reasons not

Due to our error; and

 any item that is returned more than 14 days after delivery.

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially

Posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at facialcosmetics@hotmail.com

Shipping Policy

 

All orders are shipped within 3-5 working days Monday - Friday 8am - 5pm.

 

Carriers

 

We use the following carriers to deliver our orders:

 

Royal Mail

DPD

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be given the cost of shipping, and you will have a chance to not place your order if you decide not to.